When IT Fails, Patient Care Suffers – Avoid Downtime​

Break/fix IT can leave your radiology practice scrambling when systems fail. In clinics and hospitals, downtime delays care and frustrates patients. A managed IT model proactively monitors your networks, imaging devices and servers to resolve issues before they cause outages. Continuous maintenance, security patching and remote support keep your practice operating smoothly. With managed services, your healthcare organization can focus on patient care while experts ensure your technology is secure, compliant and always on.​

​Contact us today to discuss how managed IT can keep your healthcare practice running smoothly.

​Why Choose a Managed IT Service Agreement?

Proactive Managed IT vs Reactive Break-Fix: Healthcare Impact​

Our Managed IT Service Agreement Model

Prevention: Utilizing network monitoring technologies often allows us to prevent many problems and avoid future down-time. 

An ounce of prevention is worth a pound of cure!

Partnership: We have the freedom to schedule our engineers and increase our efficiency for you. You have the freedom to call on us when needed without the worry of additional and unpredictable cost.

We can act as an advocate and advisor for all of your technology projects.

Uptime: This is a mutually beneficial relationship where both the service provider and the client are rewarded for up-time. In this scenario you can be assured that the goal will always be to keep all systems running smoothly as often as possible.

Budgeted: A fixed and reasonable monthly fee is less expensive than large network repair charges and the cost of business loss due to network down-time.

Proactive: Allows us freedom to be proactive with preventive maintenance, ongoing management of your systems and technology projects. Allows us to evaluate and plan your technology needs on a regular basis. 

Traditional Break and Fix IT Service Model

No Incentive: No incentive exists to get to the root of a problem.  Client and engineer are always under pressure to be time and cost sensitive thus problems are more likely to be “quick fixed” without allowing for the proper planning of each individual issue.

Adversarial: If clients only call a service provider when they have a problem, they may do so with a sense of dread due to worry with cost and business down-time. In this scenario there is often a scramble to catch up on changes and issues leading up to the problem rather than having an open line of pro-active communication and monitoring. This often ties the service provider’s hands and greatly reduces efficiency.

Problems: Hourly service providers are actually more profitable when the client has network problems. This can breed resentment and mistrust from the client thus straining the business relationship.

Expensive: The most unpredictable and expensive way for both the service provider and the client to interact.

No Maintenance: Regular network maintenance goes undone and leaves your systems neglected and vulnerable thus increasing the likelihood of down time.