IF YOUR COMPUTER NETWORK IS DOWN, YOUR BUSINESS IS DOWN!
Many I.T. providers work under a "Break and Fix" or a reactive only model while essentially playing the role of a firefighter. In this scenario , problems are addressed in an organized manner when identified but usually aren't found until they have already inflicted some damage.
Fortunately, like a fire, most critical IT failures are preventable or can be quickly
extinguished with proper planning, maintenance and preparation. In contrast to the break and fix model, our "Proactive" or "Managed IT" model uses continual monitoring and analysis with advanced reporting to discover many potential issues BEFORE they have a chance to become wild fires.
A proactively managed I.T. environment is not only better prepared to fight a fire but in this support model the fires are typically smaller, less frequent and shorter in duration. In the event of an outage, the risk of significant loss and down time is further mitigated by proper disaster recovery and business continuance planning.
With our Proactive IT approach, you can rest at ease knowing that all critical systems will be monitored by our network operations center 24/7/365. This allows us to produce detailed and continual reporting on the health of your network. If you do experience a problem, our help desk team is available to address the issue in a timely manner.
Managed IT Service Agreement Model vs Hourly Break Fix Model
Our Managed IT Service Agreement Model
Prevention: Utilizing network monitoring technologies often allows us to prevent many problems and avoid future down-time.
An ounce of prevention is worth a pound of cure!
Partnership: We have the freedom to schedule our engineers and increase our efficiency for you. You have the freedom to call on us when needed without the worry of additional and unpredictable cost.
We can act as an advocate and advisor for all of your technology projects.
Uptime: This is a mutually beneficial relationship where both the service provider and the client are rewarded for up-time. In this scenario you can be assured that the goal will always be to keep all systems running smoothly as often as possible.
Budgeted: A fixed and reasonable monthly fee is less expensive than large network repair charges and the cost of business loss due to network down-time.
Proactive: Allows us freedom to be proactive with preventive maintenance, ongoing management of your systems and technology projects. Allows us to evaluate and plan your technology needs on a regular basis.
Traditional Break and Fix IT Service Model
No Incentive: No incentive exists to get to the root of a problem. Client and engineer are always under pressure to be time and cost sensitive thus problems are more likely to be “quick fixed” without allowing for the proper planning of each individual issue.
Adversarial: If clients only call a service provider when they have a problem, they may do so with a sense of dread due to worry with cost and business down-time. In this scenario there is often a scramble to catch up on changes and issues leading up to the problem rather than having an open line of pro-active communication and monitoring. This often ties the service provider’s hands and greatly reduces efficiency.
Problems: Hourly service providers are actually more profitable when the client has network problems. This can breed resentment and mistrust from the client thus straining the business relationship.
Expensive: The most unpredictable and expensive way for both the service provider and the client to interact.
No Maintenance: Regular network maintenance goes undone and leaves your systems neglected and vulnerable thus increasing the likelihood of down time.